Privacy Policy

Privacy Policy
Last updated: July 2025

At Coley & Co, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

Coley & Co is a UK-based property management company. We provide landlords with a hands-off, reliable solution for managing their properties.

We may collect and process the following information:

• Your name, email address, phone number, and address
   
• Property details you share with us
   
• Any communication you have with us via email, phone, or our website
   
• Technical data such as IP address and browser type (via cookies)
   

We use your personal data to:

• Respond to enquiries and deliver our services
   
• Manage property agreements and day-to-day operations
   
• Improve our services and website functionality
   
• Send occasional updates or marketing communications (only if you opt in)
   

We process your data based on:

• Your consent
   
• The need to fulfil a contract or service agreement
   
• Our legitimate interest in running and improving our business
   
• Legal compliance where applicable
   

We do not sell your personal information. We may share it with trusted service providers (such as software platforms, legal or IT services) when required to support our operations.

We retain your information only as long as needed for our services, legal obligations, or business needs. Once no longer required, we securely delete or anonymise it.

You have the right to:

• Access the personal data we hold about you
   
• Request corrections or updates to your information
   
• Ask for your data to be deleted (where applicable)
   
• Withdraw consent or object to certain processing activities
   
• File a complaint with the Information Commissioner’s Office (ICO)
   

To exercise your rights, simply get in touch with us.

Our website may use cookies to enhance your experience. You can manage or disable cookies in your browser settings at any time.

Our website may include links to other websites. We are not responsible for the privacy practices of those sites.

If you have any questions about this policy or how your data is used, please feel free to contact us.